Privacy Policy
Privacy Notice
1. Introduction
We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information in accordance with the UK GDPR.
2. What Information We Collect and Why
2.1 To Provide and Improve Products and Services
We collect the following information:
· - Names, contact details, addresses, pronoun preferences, occupation, date of birth
· - Payment details, financial data, transaction history
· - Usage data (e.g. website interactions)
· - Compliments, complaints, meeting records, video/audio recordings
· - Account access information
Purpose: To deliver services, enhance user experience, and develop new features.
2.2 To Operate Client or Customer Accounts
· - Names, contact details, addresses
· - Purchase or service history
· - Account registration and access information
· - Security and marketing preferences
Purpose: To manage accounts, provide support, and ensure secure access.
2.3 For Marketing and Information Updates
· - Names and contact details
· - Marketing preferences
· - Purchase or account history
Purpose: To send relevant updates and promotional communications (where permitted).
2.4 To Comply with Legal Requirements
· - Names, contact details, identification documents
· - Client account information
· - Other data required by law
Purpose: To meet legal and regulatory obligations.
2.5 To Handle Queries, Complaints or Claims
· - Names, contact details, addresses
· - Payment and account information
· - Purchase history, financial transactions
· - Correspondence and client records
Purpose: To respond to enquiries, resolve issues, and manage claims effectively.
3. Lawful Bases for Processing Personal Information
3.1 Consent
We process your personal data when you have given us clear permission after being fully informed. You have the right to withdraw your consent at any time. All data protection rights apply, except the right to object.
3.2 Contract
We process personal data when it is necessary to enter into or fulfil a contract with you. All data protection rights apply, except the right to object.
3.3 Legal Obligation
We process personal data to comply with legal requirements. All data protection rights apply, except the right to erasure, the right to object, and the right to data portability.
3.4 Legitimate Interests
We may process personal data where it is necessary for our legitimate business interests, provided it does not override your rights and freedoms. All data protection rights apply, except the right to data portability.
Our legitimate interests include:
· - Analysing usage patterns to enhance user experience
· - Developing new features and services based on customer feedback
· - Ensuring the security and performance of our website and systems
· - Communicating relevant updates or service-related information to our clients
· - Preventing fraud and ensuring account security
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and applicable laws.
5. Data Sharing
We do not sell your personal data. We may share it with trusted third-party service providers who process data on our behalf, such as IT providers, payment processors, and marketing platforms. All processors are bound by contractual obligations to safeguard your data.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
· - Right to access your data
· - Right to rectification of inaccurate data
· - Right to erasure of your data
· - Right to restrict processing
· - Right to data portability
· - Right to object to processing
· - Right to withdraw consent at any time
· - Right to lodge a complaint with the Information Commissioner’s Office (ICO)
7. Contact Us
If you have any questions or concerns about this Privacy Notice or your personal data, please contact us at:
Email: jan@nume3d.co.uk
Address: 11 North Row, Charlestown, Dunfermline, Fife, KY11 3EL